Building an Effective Crisis Management Program
Blue Cross and Blue Shield of North Carolina will share its experiences in developing and implementing its Corporate Crisis Management effort. Participants can expect to hear how the Incident Command System (ICS) model was utilized, the team was selected and trained, the plan was developed and exercised, and also understand the program's effectiveness during times of activation - including lessons learned.
Dave Prosser Blue Cross and Blue Shield of North Carolina

Business Continuity Planning & Incident Management: Wells Fargo's BCP Evolution
Learn how Wells Fargo developed and structured its BCP program to integrate incident management, emergency management, business and technology planning. The presentation will describe the 9-step process used to identify, develop, and maintain continuity plans. Additionally, see how Wells Fargo's plan structure integrates the incident management team with site-based plans as well as business and technology unit plans. Finally, you will learn how Wells Fargo demonstrates recoverability through integrated walkthrough/simulations across multiple plan units (business, technology, & site based), vendors and customers.
Rex Engstrand and Chris Kennedy, Wells Fargo

Effective Project Planning for a New Software Release
There are several things you need to consider when planning for a software upgrade - What has changed from the last release? What new functionality am I most interested in? Should I implement all new functionality at once? Should I approach this upgrade in a phased approach? What users will be affected? What training will be required? What other integrated systems/apps will be affected? Will there be any impact to my IT environment? Before you rip open the shrinkwrap on a new release .... there are several things you need to consider up front when developing your migration plan that can help ensure a smooth transition. This session will provide you with an overview on how to develop an effective project plan for migrating to a new release, providing tips and proven methods that can used for any software upgrades that may lie in your future.
Doreen Norako, Brown Brothers Harriman & Co., and Mike Moniz, MM&I Technology Group

LDRPS 9.1.2 Security
Do you know the best way to set up security access rights for your users? Do you know how you can minimize the amount of account maintenance you have to do in the future? Creating and maintaining security packages in LDRPS can be a daunting task. But we can simplify things for you. Listen to the experts as they draw on extensive practical experience to explain the tried-and-true methods for creating a manageable security model in LDRPS 9.1.2.
Matt Mohl, Strohl Systems

Performing Effective Exercises
Getting your continuity plan testing program down to a science is no easy accomplishment. And while every organization's risks are slightly different, each shares the common goal of developing a viable and trustworthy exercise. By attending this session, focused on data center and incident management exercises, you'll learn valuable lessons regarding how to develop high risk exposure scenarios and template documents. How change is consistent and the technology and people involved can be different for every exercise. Along with the important process of identifying ongoing tasks and assignments and how to end an exercise on the right note which can dictate your future testing direction.
Kathleen Robbins and Jim Wrenn, UnumProvident